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Thread: Any bad reports about Bergfreunde?

  1. #1
    Übermensch
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    Sep 2003
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    Hi,

    My bank declined to authorise my purchase from this company and as this is the first time my card issuer has declined a payment I'm wondering if they know something I don't. My credit should be very good.



    Thanks.

  2. #2
    Mini Goon
    Join Date
    Oct 2014
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    I placed an order with them this morning and received email shipping confirmation. If your credit is OK then most likely a technical glitch.

  3. #3
    Übermensch Snowdon Ranger's Avatar
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    I purchased an expensive jacket from them which unfortunately was too big.It was delivered to me very promptly and I returned it for a refund.

    The refund was processed extremely quickly and the money was back on my account very fast.

    Only did the one transaction with them but they were first class to deal with and I couldn't fault them.

  4. #4
    Übermensch
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    Thanks guys - very encouraging. I'll try again later.

  5. #5
    Mini Goon
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    Ive used them a couple of times, nothing but praise, also a German firm called bergzeit- also top quality service

  6. #6
    Ultra King Matt C's Avatar
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    I used them a month or so back - everything absolutely smooth, quick and painless.

  7. #7
    Mini Goon Mur's Avatar
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    I purchased a rucksack from them which developed a fault in the stitching on its first outing. They emailed a packing note for a free return and said they would repair it, which they did. I received the repaired rucksack after 4 weeks (which I felt was a little long, perhaps) it looked as new and has performed as it should have, ever since.

    I have also used bergzeit; they had a pair of boots I wanted in their sale, a 2014 model at a reduced price. They messaged me to apologise saying the old model 2014 boots were now out of stock and would send me the current 2015 model at no extra charge. Can't fault that service either.

    Mur

  8. #8
    Ultra King Parky Again's Avatar
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    It could have been declined as it was an unusual payment - amount/location of payee. if you repeat the transaction it will be accepted (usually). Whilst irritating, be grateful that your bank's security is working.

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